Turn customer feedback into action.
FeedbackOS finds your biggest customer problems, prioritises what needs attention, and tells the right team what to fix next.
Know what customers want you to fix, who should fix it, and whether the fix worked.
Customer problems requiring attention
Last 30 days · 1,284 feedback items
Protein Oats · Too Sweet
184 mentions ↑ +42% vs last month
Energy Bars · Broken on Arrival
78 mentions ↑ +61% vs last month
Checkout · UPI Payment Failure
43 mentions ↑ +110% vs last month
Your customers are already telling you what to fix.
Feedback arrives everywhere, all the time. Making sense of it is the hard part.
Scattered feedback
- ?Which complaints actually matter
- ?Which product or service is affected
- ?Whether an issue is getting worse
- ?Who should solve it
- ?Whether the fix worked
Organised actions
Too Sweet · Protein Oats
Product · Critical
Broken on Arrival · Energy Bars
Operations · Critical
UPI Payment Failure · Checkout
Tech · High
More flavours requested
Product · Medium
From raw feedback to measurable impact.
Upload
Upload reviews, surveys, tickets, or a CSV. No cleanup required.
Prioritise
AI groups complaints and ranks them by frequency, severity, growth, and business impact.
Assign
Important issues become tasks for Product, Operations, Support, Logistics, or Tech.
Measure
Track whether customer complaints actually decrease after action is taken.
Not every complaint deserves the same attention.
FeedbackOS does not simply count mentions. It helps teams understand what deserves action first.
Packaging leakage
CriticalMore flavours requested
MediumSend the right problem to the right team.
Every prioritised issue arrives with a recommended owner, so nothing sits in a shared inbox.
Product
AI routed- •Product quality
- •Features
- •Taste
- •Usability
Operations
AI routed- •Packaging
- •Inventory
- •Damaged goods
Logistics
AI routed- •Delivery delays
- •Courier issues
Support
AI routed- •Refunds
- •Response delays
- •Unresolved tickets
Tech
AI routed- •Checkout failures
- •Bugs
- •App crashes
Marketing
AI routed- •Expectation mismatch
- •Misleading messaging
Each priority becomes one clear task.
No complicated project management. An owner, a due date, and a success metric.
Energy Bars — Broken on Arrival
78 complaints · +61% vs last month
Suggested action
Review Energy Bar packaging and identify the cause of increased breakage.
Assigned team
Operations
Owner
Rohan
Due
7 days
Success metric
Reduce breakage complaints below 3%
Don't just fix problems. Know whether the fix worked.
FeedbackOS compares complaint rates before and after each action you take.
Action taken
New packaging supplier introduced — 12 October
Before
11.4%
After
4.8%
Result
↓ 58%
Complaint tracked: broken products · Feedback → Fix → measurable customer outcome.
More than a one-time AI analysis.
General AI assistants are great at answering a question once. FeedbackOS is the structured workflow layer built around customer feedback.
A general AI assistant
- —Upload manually every time
- —Re-explain the business context
- —Write prompts
- —Compare periods yourself
- —Track actions separately
- —No built-in ownership workflow
FeedbackOS
- ✓Maintains feedback history
- ✓Detects emerging issues
- ✓Prioritises automatically
- ✓Routes issues to teams
- ✓Tracks actions
- ✓Measures whether complaints improve
Built for growing teams without a customer-insights department.
SaaS & Apps
Support tickets, NPS, feature requests
D2C & Ecommerce
Product reviews, returns, customer complaints
Service Businesses
Client feedback, surveys, reviews
Growing Startups
Customer feedback spread across multiple teams
Simple plans that grow with your team.
Proposed pricing — subject to change. Features marked “Coming soon” are not available yet.
Starter
For individuals and small teams.
₹0/month
- ✓Basic feedback management
- ✓Basic problem identification
- ✓Basic prioritisation
- ✓Limited AI briefsComing soon
- ✓Basic task creation
- ✓Basic impact metrics
Growth
Most PopularFor growing teams acting on feedback every week.
₹2,499/month
- ✓Advanced feedback managementComing soon
- ✓AI-assisted problem identificationComing soon
- ✓Prioritisation by frequency, severity, growth & impact
- ✓Task tracking with owners and status
- ✓Enhanced impact metricsComing soon
- ✓Team collaborationComing soon
- ✓Higher AI usage limitsComing soon
Enterprise
For organisations with advanced needs.
Custompricing
- ✓Advanced workflowsComing soon
- ✓Custom integrationsComing soon
- ✓Organisation-level controlsComing soon
- ✓Custom reportingComing soon
- ✓Tailored onboarding
Self-serve sign-up isn't available yet — Starter and Growth currently open the interactive demo.